Flowy’s Fair Use Policy
Flowy Fair Use Policy for Cloud-Hosted Enterprise Licenses
Purpose
This Fair Use Policy (FUP) ensures that all customers benefit from a stable, secure, and high-performing Flowy environment. It defines reasonable usage practices and outlines boundaries to prevent abuse or excessive resource consumption that may impact other users.
Scope
This policy applies to all use of Flowy’s cloud-hosted enterprise services, including:
- Workflow execution
- API interactions
- Data processing and storage
- Event generation and orchestration
- Third-party integrations (e.g., email, WhatsApp, webhook endpoints)
Permitted Use
Customers are expected to use Flowy in alignment with:
- The features, quotas, and limits defined in their enterprise license agreement
- Flowy’s technical documentation and integration guidelines
- Typical enterprise automation and orchestration workloads
“Reasonable use” means behavior that does not degrade system performance or impair service for other customers.
Prohibited Use
The following uses are explicitly prohibited:
- Generating events or triggering workflows in infinite or uncontrolled loops
- Circumventing licensing limits (e.g. using multiple tenants to avoid caps)
- Storing or transmitting malicious, unlawful, or offensive content
- Attempting unauthorized access to infrastructure or other tenants
- Using Flowy as a compute or storage backend for unrelated high-throughput systems (e.g., media transcoding, video hosting)
- Sending bulk unsolicited messages via email, WhatsApp, or other messaging integrations
- Exploiting integrations to spam or overwhelm third-party services
Service Limits and Enforcement
To ensure fair and efficient usage, Flowy may enforce the following service limits:
| Resource | Typical Threshold | Action if Exceeded |
|---|---|---|
| Workflow executions | As per license tier or agreement | Warning, throttling, suspension |
| Generated events | As per plan or usage agreement | Notification, volume cap |
| Data volume (storage + transit) | Tier-based or contractual quota | Overage charges or restrictions |
If your enterprise agreement does not define specific usage limits, Flowy reserves the right to enforce default thresholds based on typical usage patterns observed across comparable tenants.
Any data usage (including storage or data transfer) that exceeds the volume included in the customer’s selected tier will be billed to the customer according to Flowy’s standard overage pricing or a pre-agreed custom rate.
Definition of “Generated Events”
For the purpose of license enforcement, generated events are defined as any discrete action that triggers execution within the Flowy engine. This includes, but is not limited to:
- Incoming webhooks that initiate a process
- Scheduled or time-based triggers
- End-user interactions (e.g. form submissions) that result in backend workflow execution
- Events triggered by external systems via Flowy’s API
Violation Handling Procedure
If we detect a violation of this Fair Use Policy, the following steps will be taken:
- Notification: We will inform the customer in writing, providing relevant metrics or examples of the policy breach.
- Resolution Window: The customer will be given a reasonable time frame (typically 5–10 business days) to explain or address the issue.
- Interim Safeguards: In urgent cases, we may apply temporary throttling or feature restrictions to preserve system stability.
- Escalation: If no resolution is achieved, or if misuse continues, service suspension or account termination may occur in line with the License Agreement.
Monitoring and Reporting
We collect and analyze system-wide and tenant-specific usage metrics (e.g. executions, events, latency, error rates) to ensure reliable service.
Detailed or custom usage reports are available upon request and may incur additional charges depending on scope, depth, and delivery frequency.